Effective Date: 29 September 2026
Last Updated: 29 September 2026
Immensesoft Innovations Private Limited (“ImmenseSoft,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy covers our website, mobile applications, web applications, custom software development services, AI agents, CRM products and POS products. It explains how we handle information provided to us, the purposes for which it is used and how you can contact us about privacy.
Where a customer operates software developed by us and determines how personal information is collected and used, that customer is responsible for explaining its practices. Any processing we undertake on its behalf is governed by the applicable service agreement and instructions.
When you contact us for an enquiry or support, we receive the information you choose to provide. This can include your name, email address, telephone number, business name, message contents and supporting attachments.
We use this information to respond to your request, communicate about our services and resolve support issues.
Please avoid including passwords, payment credentials, government identification documents or unrelated personal information in enquiry and support messages.
We do not collect personal information through our CRM.
If you separately contact us by email or another support channel, the information you provide in that communication is handled under the enquiry and support provisions of this policy.
The information required by our other applications and services depends on the features being used. Before a feature collects personal information beyond enquiries and support, we will provide an applicable privacy notice explaining the information involved, its purpose and how it is handled.
The inclusion of a product or service in this policy does not mean that it collects every category of information described here.
Technical information, including IP addresses, browser or device details and diagnostic records, can constitute personal information. Any collection of such information must be covered by the privacy notice applicable to the relevant service.
Where cookies, analytics or similar technologies are used, we will explain their purposes and provide choices where required. You can also manage cookies through your browser settings.
We use personal information for the purposes explained when it is provided, including:
Responding to enquiries and requests for information.
Providing support and resolving reported issues.
Communicating about services you have requested.
Maintaining records necessary to manage those interactions.
Meeting applicable legal obligations and addressing disputes.
We will explain any materially different purpose and obtain consent where required before using personal information for that purpose.
Where an application offers a connection to a Google Account or another third-party service, we will explain the data requested and the feature it supports before seeking authorization.
We will request only the permissions necessary for the selected functionality. The applicable service notice will explain the information accessed, its use, storage and sharing, and any actions performed on your behalf.
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including applicable Limited Use requirements.
Where those requirements apply, Google user data will be used only for permitted purposes. It will not be sold or used for advertising, creditworthiness assessment or lending decisions. Transfers and human access will be restricted to the exceptions permitted by that policy.
You can revoke Google Account access through your Google Account’s connection settings. Revoking access stops future access through that authorization but does not automatically delete information previously stored. You may contact us to request deletion.
Before an AI feature processes personal information, we will explain the relevant processing, including any disclosure to an external AI provider and the applicable retention and model-training arrangements.
Please avoid entering sensitive or confidential information into an AI feature unless that use is expressly supported by the relevant service terms and privacy notice.
Personal information may be disclosed to authorized personnel or service providers where necessary to handle your request or provide the service explained to you. Such access must be limited to the relevant purpose and subject to appropriate confidentiality and data-protection obligations.
We may also disclose information when required by applicable law, a valid legal process or a competent authority.
Where a service involves processing outside India, we will disclose the relevant arrangements and apply safeguards required by applicable law.
Restrictions applicable to Google user data take precedence over broader sharing provisions in this policy.
We retain enquiry and support information for as long as reasonably necessary to resolve the request, complete related follow-up and meet applicable legal obligations. Retention also takes account of unresolved complaints, disputes and requirements to preserve relevant records.
When information is no longer needed for these purposes, it should be deleted or anonymised. Any retained backup copies remain subject to access restrictions until their scheduled removal.
You can request deletion by emailing rupesh@immensesoft.com. We may verify your identity and authority before acting. If a legal obligation prevents deletion of particular information, we will explain the limitation where permitted.
We are committed to applying reasonable technical and organisational safeguards appropriate to the information we handle. These include limiting access to authorized persons, protecting information during transmission and storage, and addressing identified security risks.
No system is completely secure. Where a personal information breach occurs, we will take appropriate action and provide notifications required by applicable law.
Subject to applicable law, you may request access to, correction of or deletion of personal information held about you. You may also withdraw consent where processing relies on consent or raise a complaint about our handling of your information.
Send requests to rupesh@immensesoft.com. We will respond within the period required by applicable law.
Where information is controlled by an organisation using software developed by us, requests should be directed to that organisation. We will provide assistance where required by our agreement and applicable law.
Children’s personal information requires additional care. Where a service involves such information, the applicable notice and service arrangements must address age requirements, parental authorization and safeguards required by law.
If you believe a child has provided personal information to us inappropriately, contact rupesh@immensesoft.com so we can investigate and take appropriate action.
We may update this policy to reflect changes in our services, practices or applicable requirements. The updated version will be published with a revised “Last Updated” date.
Where required, we will notify affected users and obtain consent before introducing new uses of personal information.
For privacy questions, requests or complaints, contact:
Responsible Entity: Immensesoft Innovations Private Limited
Privacy Contact: Rupesh Talele
Email: rupesh@immensesoft.com
Postal Address: SPTBI, Bhavans Campus, Andheri West, Mumbai 400058, India
Website: https://immensesoft.com