Cancellation and Refund Policy
At Immensesoft, we strive to provide our clients with the highest quality website development services. However, we understand that there may be circumstances where a client may need to cancel their project or request a refund. To ensure a fair and transparent process, we have outlined our cancellation and refund policy below.
Cancellation Policy
If a client wishes to cancel their project, they must notify us in writing as soon as possible. Depending on the stage of the project, cancellation fees may apply. The cancellation fee will be calculated based on the amount of work completed on the project and any expenses incurred up until the point of cancellation. If the client has already made a payment, the cancellation fee will be deducted from the total amount paid, and the remaining balance will be refunded to the client.
Refund Policy
If a client is not satisfied with the quality of our services or if we are unable to deliver the project as per the agreed-upon terms and conditions, they may be eligible for a refund. The amount of the refund will be based on the stage of the project and the percentage of work completed. If the client has already made a payment, the refund amount will be deducted from the total amount paid, and the remaining balance will be refunded to the client.
Please note that refunds will not be provided for any third-party expenses, such as domain name registration, hosting fees, or any other expenses incurred by the client. In addition, refunds will not be provided for any changes or modifications requested by the client after the project has been completed.
Exceptions
In exceptional circumstances, we may waive or adjust the cancellation and refund fees at our discretion. This may include situations where the project has been delayed due to unforeseen circumstances or events beyond our control. However, any such exceptions will be made on a case-by-case basis and will be subject to our sole discretion.
Contact Us
If you have any questions or concerns about our cancellation and refund policy, please do not hesitate to contact us. Our team is always ready to assist you and provide you with the necessary information to make an informed decision.
We thank you for choosing Immensesoft as your website development partner and look forward to working with you.